Data Entry Office Assistant Job at West Coast Heating, Air Conditioning and Solar, El Cajon, CA

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  • West Coast Heating, Air Conditioning and Solar
  • El Cajon, CA

Job Description

Data Entry Office Assistant Location El Cajon, CA (North County area) :

Great Opportunity! We are a medium sized, 25+ year old first class service company in the El Cajon area who has an immediate opening for a Full Time Data Entry Office Assistant .

We are looking for a well-experienced customer-oriented service representative to join our team. Candidate must have data entry experience and will act as a liaison, provide service, information and resolve any emerging problems that our customers might face with accuracy and efficiency and will answer multi-line phones using courteous and professional phone etiquette. Candidate must enjoy a fast paced, challenging office environment and work closely with other team members in all departments in order to put out a superior service product. We will train new employee in all aspects of the job and our industry.

We offer company benefits (paid vacation, paid holidays and medical insurance).

R​ESPONSIBILITES:​​

  • Daily data entry
  • Manage incoming/outgoing calls
  • Schedule appointments
  • ​Communicate with customers via phone, email, and instant message​
  • Identify and assess customers' needs to achieve satisfaction
  • Provide accurate, valid, and complete information by using the right methods
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Ensure adherence to policy and workflow procedures​

​QUALIFICATIONS:​

  • 2 Years Customer Service Representative Experience
  • 2 Years data entry experience
  • Computer literate with technical aptitude (Microsoft Word/Excel/Outlook)
  • Typing ​5​0 + wpm
  • Preferred with multi-phone lines
  • High School Diploma or GED equivalent​
  • ​Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of situations
  • Excellent communication and presentation skills​
  • ​Ability to multi-task, prioritize, and manage time effectively
  • ​Be professional, reliable and punctual​
  • Courteous and outgoing personality
  • Ability to work well on a team

Job Type: Full-time

Salary: $20/hour

Typical end time:

  • 5PM

Typical start time:

  • 8AM

Work Remotely

  • No

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

  • 401(k)
  • Health insurance
  • Paid time off

Schedule:

  • Monday to Friday

Work Location: In person

Job Tags

Hourly pay, Holiday work, Full time, Immediate start, Remote job, Monday to Friday,

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